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  • Home
  • La Palma
    • Astronomical Observatory
    • Astronomical viewpoints
    • La Palma Webcams
  • Observatory tour
  • Tours
    • Observatory tour
    • Stargazing
    • Walk under the stars
    • Starparty VIP
    • Photo tour
    • Wine & Moon
    • G-Astronomic Dinner
    • Sun observation
  • Events
  • News
  • About us
  • Help
    • Frequently Asked Questions
    • Contact

Frequently Asked Questions

Home » Frequently Asked Questions
I have problems with booking: which is the reason?

Some of the possible reasons why the booking process cannot be correctly concluded are:

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Also, keep in mind that if you are trying to book tickets but the process is not completed successfully, you should wait for 5 minutes after repeating it, since the system automatically retains the seats during this time.

I do not have a car, how can I reach the place of the tour?

There is no public bus service neither to Roque de Los Muchachos Observatory nor the astronomical viewpoints Llano del Jable or Llano de Las Ventas. Own car or taxi is required. Normally, taxis wait for the customers until the end of the tour.

Public taxis and private buses/minibuses telephone numbers are provided below:

  • Taxi Santa Cruz de La Palma: +34 922 416 070, +34 636 892 495
  • Taxi Breña Baja: +34 609 463 261
  • Taxi Villa de Mazo: +34 634 599 640
  • Taxi Fuencaliente: +34 639 357 989
  • Taxi Los Llanos de Aridane - Puerto Naos: +34 669 988 058
  • Taxi El Paso: +34 922 485 003
  • Private buses/minibuses "Grupo 1844 - Maxorata": +34 928 184 608
  • Private taxi "Aceshuttle" Puerto Naos: +34 689 873 182
Is there a parking lot beside the astronomical viewpoints?

Llano del Jable and Llano de Las Ventas astronomical viewpoints have a parking lot nearby.

Are the astronomical viewpoints adapted for disabled people?

Llano del Jable and Llano de Las Ventas astronomical viewpoints are accessible through three stone steps and there is not any ramp for wheelchair.

Are there restaurants close to the astronomical viewpoints?

The closest restaurants to Refugio del Pilar area are situated in El Paso or San Pedro. Perhaps when the tour ends (depending on the time of the year), it will be late in order to find an open restaurant. We recommend you bring a picnic.

Which is the temperature at the astronomical viewpoints on the mountain? What should I wear?

Llano del Jable and Las Ventas astronomical viewpoints are situated on the mountain, where nighttime temperature is much lower than at sea level (even if the day has been sunny and warm). Take into account that the thermal sensation is lower on a windy night. It is preferable that you bring more warm clothes rather than less.

Can I attend the stargazing with a baby or a child younger than 6?

Yes, you can. However, the tour is not recommended to children younger than 6.

Is the stargazing tour available on full Moon nights?

No, this tour is not available on the 4-5 nights before the full Moon, due to the intense brightness of our natural satellite, which would affect the quality of the observation. Bearing in mind that the Moon rises in the east about 50 minutes later every day, from 2-3 nights after the full Moon phase, the stargazing can be carried out and, in fact, it will end before the Moon rises. More information about the Moon phases on this link.

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